This is for the service department. I've seen the other people's reviews and I really don't understand the bad ones. I've had my car for 3 1/2 years and have always brought it to Woodfield Nissan for service. EVERY time I've gone in there, within a minute someone was there asking if they could help. Never waited for more than a minute for someone to approach me. They've always fixed my problem and in a reasonable amount of time. This last time it took a little longer to find the problem, but in the end, it was taken care of. And I have an extended warranty, so it was no charge and I got a rental car to boot. Now, granted, I did have to bring it back more than once in a week's time, but it was fixed. I dealt with Chris and Ryan and they were more than courteous and helpful. It turned out to be a very big job and without the warranty I would have had to pay a lot of money to fix it. That being said, I only have one negative thing to say. I paid the required $50 deductible when I first brought the car there. Understandable and totally acceptable! BUT I picked the car up on a Tuesday early evening and had to bring it back the next morning because the problem (no air conditioning) was not fixed. And now there was another problem that was not there when I dropped it off the first time. They worked on it for 5 days replacing a lot of parts that normally would have cost me a lot of money had I not had the extended warranty. The car was finally fixed after a lot of hard work I understand that. The only complaint I have is that after having the car back the first time for only 18 hours without being fixed, I had to pay another $50 deductible. Now I do understand that's their policy. I just don't agree with it. They said it was 2 different issues when, actually, it really wasn't. It was the original problem that hadn't been fixed the first time around and a second problem that really developed when they had the car or it was something they hadn't found the first time around. I realize it could have cost me a lot of money to fix and $50 should be the least of my problems, but isn't that why you pay the big bucks for the extended warranty? The explanation that it was 2 different issues just didn't sit well with me. And they're right $50 isn't s big deal when I could have paid $1,000 if I didn't have the warranty, but I did have the warranty. And I only had the car back for 18 hours with the problem not being fixed the first time. So I don't see it as 2 different issues. Just the principle I guess. Kudos to the service department from the person that first greets you to the service guys that help you (in my case Chris and Ryan) to the service techs even on to the cashier. Everyone was more than helpful and courteous. I just have a problem with paying the deductible twice for essentially the same problem. And that's not the service department's fault. I blame Nissan for having that policy. Service is just following orders.
Welcome to Woodfield Nissan Hoffman Estates IL
Woodfield Nissan in Hoffman Estates is your home for all things Nissan. We have a selection that stretches the very limits of the Nissan brand by offering hundreds upon hundreds of new vehicles to our customers everyday. You cannot afford to settle when you are looking at a new vehicle, and if you are already looking to the Nissan brand, then we know that you are not the kind of person who thinks about settling for anything less than the best. We have the resources that you want on hand when you are looking to get yourself into a new vehicle, and with our team you can be sure that you are getting everything out of your Nissan buying experience that you possibly can. With such a fantastic selection of new Nissan products, we can see why it might surprise some of our customers that our offerings do not just stop there. We also have a huge inventory of used vehicles. These pre-owned cars have everything that you are looking for in a vehicle at an affordable price. It would be silly if we didn't also mention that we have an amazing service department that is prepared to get your Nissan everything that it needs. Come to Woodfield Nissan in Hoffman Estates. From our location we can reach customers in Schaumburg, Elgin, Des Plaines, and Arlington Heights, but that's not all because we will happily serve many other areas all throughout Chicagoland. *As cited by Nissan North America Sales CYTD 2014.